Shipping Policy

We proudly offer FREE worldwide shipping for non-artwork items totaling more than $50 before tax. Please note that we require an average of 2 to 5 working days to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, the estimated delivery time is between 5 to 10 business days (unless otherwise specified), depending on your country or region. Please be aware that holidays, natural disasters, or pandemics may impact delivery times.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the pre-ordered or back-ordered items as soon as they become available. Therefore, if you ordered more than one item in a single order and receive only a portion of your order, please don't worry, as you will receive your remaining items shortly after.

Tracking your order:

You will receive a confirmation email and/or text message if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to appear.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at contact@cupkiki.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order in our store, you are responsible for the cost of return shipping back to us. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

Cupkiki is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at contact@cupkiki.com.